After Sales Service - TOMILO Advanced Equipment Co,.Ltd

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Service Point Description: In addition to the Kunshan Headquarters Service Center, the company also has 6 service
centers and 18 service points, including East China, South China, Central China, North China, Southwest and
Southeast Asia. The total number of existing service teams has approached 50.

Dispatching workers

Receiving orders

Receiving orderss

Completion photography

Scan Code Evaluation

The repair ways

400 hot line
Regional after-sales personnel
Enterprise Service platform

01
Call handling

Professional after-sales engineer, direct telephone processing, No transfer and wait.

02
Door to door service

5 service centers covering the whole country 24H
24H quick response to door-to-door service
The service team is more than 50 people, covering data analysis and logistics support.

03
Review the case

After the case is processed, the follow-up rate is 100%

04

Quality assurance

Quality Control Plan

Process Management Measures

System process construction

Training and performance evaluation

Quality Culture Management

Learn more

Service Data Management Interface

Frequently Asked Questions

What is the temperature and humidity range of the unit?

A：Need to confirm the technical requirements according to the machine number, because the temperature and humidity range of different equipment is different.
What is the inlet pressure requirement for the impact chamber?

A：Use compressed air, the inlet pressure is required to be 0.4~0.6MPa.
About how often should I change the humidity tampons?

A：General 1 ½ months to replace once, if the water quality is poor, humidity cotton cloth yellow and hard, need to be replaced in advance.
What are the cooling water inlet pressure and temperature requirements?

A：General requirements for cooling water inlet water pressure 0.2 ~ 0.4MPa, water temperature 5 ~ 30 ℃.
Will the temperature and humidity of the unit slowly become inaccurate?

A：Deviations may occur over long periods of time and generally require annual tripartite metrological calibration and correction.
Can the equipment be operated with the door open during operation?

A：Cannot.
1) Open the door during operation of the equipment, there will be wet air into the evaporator frost, resulting in equipment alarms.
2) Open the door at high temperature will cause burns, open the door at low temperature will cause frostbite.

AFTER SALES NETWORK INFORMATION

Kunshan

R&D and Manufacturing Center

Jiangsu Tomilo Environmental Equipment Energy Co., Ltd.
Address: No. 427, Sanxiang Road, Economic and Technological Development Zone, Kunshan City, Jiangsu Province,China
Kunshan Taitai Electronics Co., Ltd
Address: No. 427, Sanxiang Road, Kunshan Economic and Technological Development Zone
Tianjin

North China Marketing Service Center

Address：603, Building 3, Lanting International, No.419 Jinsu Highway, Dongli District, Tianjin, China.
Hotline：400-101-2850
Wuhan

Wuhan Office

Address：Room 1623, Block B, Future City Plaza, Longyang Avenue, Hanyang District, Wuhan City, Hubei Province, China.
Hotline：400-101-2850
Kunshan

Jiangsu TOMILO Advanced Equipment Co,Ltd

Website：www tomilo.com.cn
Email：tomilo@tomilo.com.cn
Address：No.8 Huacheng Road, Lujia Town, Kunshan City, Jiangsu Province, A6, A7, A8, 810 Factory Building.
Hotline：400-101-2850
Nanjing

Nanjing Office

Address：Room 709, Building 25, Hejia Spring, Yinxiang, Jiangning District, Nanjing, China.
Hotline：400-101-2850
Hefei

Central China Marketing Service Center

Address：A-806, Hong Kong & Macau Plaza, Economic & Technological Development Zone, Hefei City, Anhui Province, P.R. China.
Hotline：400-101-2850
Chongqing

Southwest Marketing Service Center

Address：11-4, Building 2, Five Star Plaza, University City Road, Shapingba District, Chongqing, P.R. China.
Hotline：400-101-2850
Chengdu

Chengdu Office

Address：1205, Building 32, Parker Mansion, Jinliang Road, Jinniu District, Chengdu, China.
Hotline：400-101-2850
Vietnam

Southeast Asia Overseas Marketing Service Center

Address：No.25 Kinh Bac 72 Road,Kinh Bac Ward,Bac Ninh city, Vietnam.
Hotline：400-101-2850
Shenzhen

South China Marketing Service Center

Address：No. H, 12/F, Block A, Anhongji Tianyao Plaza, Minzhi Street, Longhua District, Shenzhen, China.
Hotline：400-101-2850
Hangzhou

Hangzhou Office

Address：Room 1209, Building 2, Taimei International, Xiasha, Jianggan District, Hangzhou, China.
Hotline：400-101-2850